Last updated: October 14, 2026
This policy describes how Homesync Co, operating as HomeSync Appliance Repair (“we,” “us”), handles personal information through homesyncappliance.com and in connection with appliance-service inquiries and appointments.
1. Information we collect
When you contact us or request service, we collect the information you provide, such as your name, email address, telephone number, city or service address, appliance details, and description of the problem. We may also maintain appointment, service, invoice, warranty, and communication records. Please do not enter payment-card details, passwords, or other sensitive information in the repair-request form.
Our website and service providers may receive technical information such as IP address, browser and device information, pages visited, referral information, and interaction data through server logs, cookies, and similar technologies.
2. How we use information
- Respond to inquiries and arrange, provide, and follow up on repairs.
- Communicate about appointments, estimates, invoices, payments, and warranty requests.
- Operate, secure, troubleshoot, and improve the website and services.
- Measure website and advertising performance, subject to applicable consent requirements.
- Maintain records, comply with legal duties, and address fraud or disputes.
3. Service providers and disclosures
Our repair-request form uses Formspree to receive and route submissions. Our website is hosted with Hostinger and uses WordPress and Elementor. These providers may process information needed to deliver their services. Information may also be shared with technicians and providers assisting with communications, scheduling, billing, or technical support as needed to fulfill those functions.
Google Site Kit, Google Analytics, and Google Ads tags are present in our website code. Depending on configuration, visitor choices, and applicable law, Google may receive browser, device, cookie, and website-interaction information for analytics, advertising measurement, or advertising features. The presence of tags does not establish that every feature is active for every visitor. Learn more at Google’s information about partner sites.
If you purchase a membership or pay through a third-party checkout, the payment provider processes the payment information you submit under its own privacy terms. Our website currently advertises Stripe checkout for VIP membership; verify the provider shown on the actual checkout before submitting payment.
We may disclose information to comply with legal requirements, protect rights or safety, or in connection with a business transfer subject to applicable safeguards. We do not provide your repair-request contact details to unrelated businesses for their independent marketing. Advertising-related data disclosures may be treated as “sale,” “sharing,” or targeted advertising under some laws; applicable obligations depend on actual practices and legal coverage.
4. Cookies, analytics, and advertising choices
Cookies and similar tools may support site functionality, analytics, and advertising measurement. You can manage cookies in your browser and use any consent controls provided on the site. Blocking cookies may affect some functions. Where consent is legally required, optional tracking should remain disabled until valid consent is obtained; this policy itself is not a consent mechanism.
You can manage Google advertising preferences through My Ad Center and learn about the Google Analytics opt-out browser add-on. These controls may not disable all collection or all tracking technologies.
5. Calls, texts, and email
If you provide contact information to request service, we use it to respond and communicate about that request. Submitting a repair request does not by itself authorize unrelated promotional messages. Any marketing communications requiring separate consent must use a separate consent process. Contact us to update communication preferences; essential service or legally required messages may still be necessary.
6. Retention and security
We retain information as needed to provide services, administer warranties, maintain appropriate business and tax records, comply with law, and resolve disputes. Retention depends on the type of information and its purpose. We use reasonable safeguards appropriate to the information, but no transmission or storage system is completely secure.
7. Your requests and choices
You may contact us to request access to, correction of, or deletion of personal information, or to ask about our information practices. Rights depend on applicable law, and some records must be retained for legal or legitimate service purposes. We may need to verify your identity before responding.
8. Children and external links
Our services are directed to adults arranging appliance service, not children under 13. If you believe a child has submitted personal information, contact us so we can investigate and take appropriate action. External sites, social networks, and checkout providers have their own privacy practices.
9. Changes and contact
We may update this policy to reflect changes in our practices or legal requirements. The date above identifies the latest revision. For privacy requests, contact Homesync Co / HomeSync Appliance Repair at repairs@homesyncservices.com or 508-205-9394.